Testimonials
Thank you for your attention to my need for insurance coverage. I appreciate your professionalism and prompt attention to detail which is so often lacking in the business world of today. And, Bailey thanks you not only for the same reasons, but also because for the first time in his life someone has put a dollar value on it. And the request for a date on his last rabies shot sent me to his file where I found that he is due for a booster on 12/20/09. He has an appointment at 8 AM this morning with his favorite vet to bring his shots current and he thanks you for reminding his master of his need.
R. Grantham, NH
My name is (withheld) and I am the bookkeeper for (my business). I have had many dealings with Betsy Merritt over the last couple of years and she has been wonderful to do business with. Betsy is always available to discuss whatever questions I might have and to assist me with any problems that arise. As I'm sure you are aware, insurance is not an area of expertise for many business people and we have to depend on our agent to give us good advice and service. Betsy has fulfilled those duties and more. She is always courteous and prompt in her responses. I am really happy to have her as my contact for our insurance questions and needs.
An excavating industry customer in Weare
Brenda, this is Tom..., I gave you Mary's information and I just wanted to thank you for the wonderful job you did, she's thrilled and so am I and if you would like me to dig up some more customers for you I'd be more than happy too, you're very sweet and I appreciate the service, god bless you.
Tom
Thank you so much for calling me yesterday. I can't say enough about you and Davis and Towle Group. We are probably far from being your biggest account, but when we talk and/or e-mail, I feel like I am your #1 insured. The best way I can put it is, Thank you for caring about us!
A Bedford financial industry client
As a first time home buyer, I found myself overwhelmed, and contacted my personal auto insurance agency for the past 15 years, expecting to purchase my homeowners insurance with them. I also contacted Betsy at Knapton, Reade & Woods, as she is my employer's insurance agent and she has always been extremely efficient and thorough. She referred me to Jeannette, and within a few minutes I had a thorough & complete quote. In the meantime, I continued to chase my personal insurance agency, not receiving a quote for several days. Not only did Jeannette provide me my quote much quicker, but it was far less expensive and required minimal effort on my part. In all of my dealings with Betsy, Jeannette and any others at Knapton, Reade & Woods, I have been treated like an old friend; they know who am I and are familiar with my needs, continually assess my accounts to ensure I have the best service and price, and take care of all my insurance needs without any additional work for me. I have been so impressed over the years that I switched my personal auto insurance, and even then Jeannette took care of that for me! I would recommend Knapton, Reade & Woods to anyone, personally and professionally.
A new homeowner in Gilmanton, NH
Hi Lori,
Peerless just called (some nice person filling in for Betty) to say she received the information, including the pictures, and that she put a check for $243 (The $493 estimate minus my deductible of $250) in the mail and she just wanted to let me know. Wow that was fast, thanks so much to you!!! Thanks for everything. I really appreciate it. I know why I have ALL my insurance business (home, truck, car) with Frost Agency.
(A Franklin resident)
Hi Jeannette,
"We recently purchased a vacation home in Antrim on Franklin Pierce Lake and needed a homeowners policy. We have an existing group policy on our primary home, but because there are no fire hydrants near the home in Antrim, they wouldn't provide coverage. We were referred to Knapton, Reade & Woods and Jeannette was able to quickly find a reasonably priced policy that met our needs. She worked with our mortgage company and made the whole process go very smoothly."
A Sunapee region bank manager
Patty,
Please pass along to your supervisor how thrilled I am with your customer service. I shopped 3 other companies for my insurance, and it was your personal and attentive service that made my decision to choose Davis & Towle Group.
Thank you, Patty!
A Newmarket Resident
Dear Sue,
I just wanted to take a moment to write you a thank you note for assisting me so greatly with my recent claim. It was a very stressful issue for me and when ever I called I felt like you were more than attentive and helpful. In today's world it is rare to get such excellent customer service and when it is given I think it needs to be recognized. Thank you for all your help. You are the reason that even though we live in Newmarket we still trust our insurance needs to you. Thanks again.
A Customer From Bow With A Recent Claim
Marlene,
This is _____. I'm calling regarding claim #XXXX. Thanks for the call regarding the claim check and process. I won't be needing the rental car and will be contacting Enterprise. We thank you for your help very very much. We're very impressed with Davis & Towle. Have a good day.
A Client In Roxbury NH
Lori,
I shopped my insurance every year until I got you as an agent in 1999, and since then I've been so happy with the service you have provided I have never looked anywhere else. Even if I could save money by shopping, it wouldn't be worth it to me, because you provide great service: I always gets you when I call, you always answer my questions honestly, you help me with my problems, and I like doing business with you.
Thank you
Long-time Customer & Friend in Nashua
Dear Mr. Towle:
Our family has been your insured since the mid 1980's ... Priscilla has taken care of so many matters for us re: our numerous policies or issues. Whether it is making corrections, reviewing appraisals, giving us guidance on raising some parts of the insurance, she is always faithful and speaks so well for your company. Better yet, she can always be relied on or will gladly check anything we are unclear about. I hope you will take time to commend her and perhaps put this endorsement of her in her file, for your customer service makes us loyal and devoted. Her professional attitude and quick responses even when she is very busy there makes her a blessing. Thanks Priscilla. You are always here for us and we are deeply grateful.
Best Wishes
A long time client
Lynn Lavallee is extremely helpful and always willing to help. If she doesn't know the answer she always finds it replies promptly. When she is asked to do something it is not just done quickly but it is done perfectly. She is wonderful to work with an a huge asset to Davis and Towle.
A Dental Insurance client in Dover, NH
It was my pleasure sending you additional business. Every time I need something from you, you have always been there. I have also given your number to Chris M. I also want to give you his number as he is interested in switching his insurance as you are doing a great job getting us great rates. It may be worth your while to contact him to get the ball rolling.
A Hillsboro commercial and personal insurance customer
Dear Priscilla, ...I shall heartily recommend the services of Davis & Towle to my friends and acquaintances. I hope all is well with you.
Warm Regards
R.W.